[CHIGLE ASSIST]

CHIGLE-ASSIST

Chigle-assist is a service provided by Chigle Pty Ltd, using internet-based remote access, to offer a faster level of desktop computer and personal helpdesk support. The helpdesk staff member can, with the permission of the person requiring the support, connect to the computer and view and correct most issues, while still on the phone with the user. This means that you are not waiting for a technician to come out, nor do you lose productivity with the PC being unusable while you wait.

How does it work?

Simply, you or your users would make a call to the Chigle support number and the helpdesk would talk you through the process of connecting to the correct website for support. You would register the fault and then the technician would talk you through the rest of the process. After a few clicks, the Chigle technician can be working on your problem right in front of you… After the problem is resolved and you sign off, the system is back to its secure state again.